Terms & Conditions

Thank you for your interest in booking a vessel with Putra Wijaya Tours and Travel – Official Partner Agency Charter Boats & Sailing Trip Operator. Please take your time to carefully read the following terms and conditions. With your confirmed booking, you automatically agree with these conditions. I herewith certify and acknowledge that I understand that my acceptance on a diving and/or snorkeling program organized and conducted by Putra Wijaya Tours and Travel or it’s partners, is predicated on my assurance that I am physically fit to engage in ocean scuba diving, and that I have had or will receive sufficient training in scuba diving and that I fully understand the risk of ocean diving, of living and traveling on board a ship and the dangers arising from force of nature, and I am prepared to assume such risk.

In order to induce Putra Wijaya Tours and Travel or its partners to accept me as a member of the aforementioned diving program, I hereby release and absolve Putra Wijaya Tours and Travel or its partners, its agents, employees and invitees from any and all damages resulting from death or personal injuries, including loss of services, which I may sustain on account of, arising from, or in connection with the aforementioned diving program or the ownership, maintenance, use or operation of any automobile, ship, boat, water sport equipment or otherwise. I further understand that remoteness of destination, local custom and/or prevailing weather conditions may cause minor inconvenience or modification to the diving portions of the tour, and Putra Wijaya Tours and Travel or it’s partners reserve the right to modify and/or cancel diving arrangements due to unfavorable weather conditions and/or technical difficulties at any time.

I also agree to pay compensation at full current market value to Putra Wijaya Tours and Travel or its partners for any and all damage or loss of property and equipment belonging to Putra Wijaya Tours and Travel or it’s partners resulting from abuse or negligence on my part. This liability waiver is all subject to the terms and conditions above, which have been read, understood and unconditionally agreed to.

I further agree to strictly observe and comply with additional reasonable terms and regulations Putra Wijaya Tours and Travel or any of its employees may deem desirable or needful to prescribe during the course of any diving tour.

We strongly recommend to our guests that they purchase a fully comprehensive travel insurance package that covers; accidents, medical assistance, baggage, trip cancellation and interruption, personal liability and effects, when a reservation is made. All guests should ensure they have appropriate insurance to cover the activities they will be undertaking during their trip, regardless of risk. Please be advised that if guests choose not to carry travel insurance, Putra Wijaya Tours and Travel will not be held responsible for any financial disappointment caused by reasons beyond our control.

 

PRICE / RATE

The price/rate applies according to the date / year issued, can change at any time without prior notice. The price changes will adjusted the fuel costs, exchange rates, taxes, government regulations, and other costs beyond the control of Putra Wijaya Tours and Travel

 

RESERVATIONS & DEPOSITS

All reservations must be made by electronic mail or online form reservation.
A deposit of 30% no later than 7 days after the date the reservation is made. Payments can be made by transfer to our bank account in Indonesia. Account numbers will be provided in the corresponding invoice. Putra Wijaya Tours and Travel will not be responsible for any bank costs related to the transfer made by the clients for the vessel deposit or balance payment. Putra Wijaya Tours and Travel will automatically offer the berths to other guests if this booking fee is not received within the stated period of time.

 

PAYMENT OF THE BALANCE

Payment of the balance must be made 90 days prior to the departure date. If full payment of the balance is not received by this date, Putra Wijaya Tours and Travel can cancel the booking and enforce the cancellation policy as set out in the Cancellation Policy below.

 

SHORT NOTICE BOOKINGS

Full payment must be made at the time of booking if the reservation is made less than 90 days prior to departure

 

CANCELLATION FEE POLICY INDIVIDUAL BOOKING & CHARTER

  • More than 150 days, 10% of the vessel price cancellation fees applies.
  • 149 to 60 days prior to departure, 30 % of the vessel price cancellation fee applies.
  • 59 days or less prior to departure 100% of the vessel price.

 

SUBSTITUTE GUESTS

If for any reason a guest cannot make a trip that has already been booked, then the reservation can be transferred to another person. The new guest will be subject to the contract conditions of Putra Wijaya Tours and Travel. Guest substitution will be allowed up to 3 days, or less depending on the vessel, prior to the day of departure. Putra Wijaya Tours and Travel takes no responsibility for changes to any bookings not made by Putra Wijaya Tours and Travel on behalf of the guest (i.e. air tickets, hotel reservation etc.).

 

IN CASE A GUEST DOESN’T SHOW UP AT THE MEETING POINT BEFORE THEVESSEL DEPARTURE

If a guest doesn’t show up at the meeting point (airport, harbour, boat, etc…), Putra Wijaya Tours and Travel staff will wait for him up to 2 hours if informed or as much as possible (according to the departure time foreseen and the other guests expectations) if not.

In both cases, Putra Wijaya Tours and Travel can not be held responsible. The “no show” of the guest is then considered as a last minute cancellation. The guest can’t expect3 any refund from Putra Wijaya Tours and Travel.

 

CHANGES BEFORE CONCLUSION OF THE CONTRACT

Putra Wijaya Tours and Travel reserves the right to make alterations and changes to brochure information, service descriptions and prices in the brochures and pricelists at any time before the time of booking. Should the necessity arise, Maipa Deapati Liveaboard will inform the agent or individual client prior to entering the contract. The date the contract is entered is the date that a booking fee is received by Putra Wijaya Tours and Travel.

 

CHANGES TO PRICE AFTER THE CONTRACT HAS BEEN ENTERED

In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows:

Increases in transportation costs (including fuel costs) Increases in state taxes and duties (i.e. embarkation / disembarkation fees, sales taxes etc.) Currency fluctuations.

Putra Wijaya Tours and Travel reserves the right to raise the agreed price up to 21 days prior to departure.

 

ITINERARY AND SERVICE CHANGES AFTER BOOKING and BEFORE DEPARTURE

Putra Wijaya Tours and Travel reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances. Putra Wijaya Tours and Travel will make every effort to offer equivalent alternatives of a comparable standard. Putra Wijaya Tours and Travel will inform the agent or individual client of such changes at the earliest possible date and the effect they will have on price.

 

LIABILITY RELEASE FORMS

Before the trip you will be required to sign a liability waiver release before departure. If taking courses a medical questionnaire is also standard, please bring any medical conditions to the attention of the scuba instructor / trip leader / dive leader and produce a doctor’s medical clearance for diving upon arrival.

 

FORCE MAJEURE and UNPREDICTABLE ACTS OF MAN

Putra Wijaya Tours and Travel & Boat Partner reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening, We will advise you at the earliest possible date.

 

TRIP CANCELLATION BY PUTRA WIJAYA TOURS and TRAVEL & BOATS PARTNER FOR OTHER REASONS

We reserves the right to cancel a trip for other reasons that are unavoidable and will inform the customer at the earliest possible date. We shall arrange replacement vessel or dive resort as an alternative solutions base on the price which being paid to us. If we fail to provide the replacement as conduct, we will full refund the payment we have received.

 

CHANGES TO THE ITINERARY AND SERVICES

We reserves the right, if necessary, to change an itinerary during a trip (i.e. due to weather conditions etc.). There will be no refund for unused services, also if by any means of condition beyond our control that resulting skip/cancel any program or services during trip.

 

COMPLAINTS

Shortcomings in our services during the vessel are to be reported immediately to our tour leader / trip leader on board. If possible the cruise director will try to find an appropriate solution. When the complaint cannot be solved aboard, we should be notified in writing no later than 14 days after disembarkation. We will settle the dispute to the best of her abilities within 2 weeks after receiving the complaint.

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